FAQs

General Questions

What is Ikotherm?
Ikotherm is a European brand dedicated to premium cold plunges, cold tubs, and saunas accessible to homes, gyms, and wellness spaces. Our mission is to help people recover faster, build resilience, and unlock peak performance through heat and cold exposure.

What is biohacking and how do your products fit in?
Biohacking is the practice of using science and lifestyle tools to optimize the way you feel and perform. Cold plunges and saunas are two of the simplest and most effective entry points into biohacking, delivering proven benefits for recovery, resilience, and everyday well-being.

How can I contact Ikotherm?
If you have any questions, email us at support@ikotherm.com and our customer support team will be happy to help.

Where do you ship from?
We ship from Europe.

Can I change or cancel my order?
As we aim to process orders as fast as possible, you must request any changes or cancellations within 48 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

What payment methods do you accept?
We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?
All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons.
We process orders between Monday and Friday. Orders will be processed within 1–3 business days from the order date and shipped the next day after the processing day. Please note that we don’t ship on weekends.

How long will it take to receive my order?
Due to high demand, orders may take between 4–6 weeks to arrive.

What if I don’t receive my order?
If you don’t receive your order within 30 days after shipping, you are eligible for a full refund.

Cold Plunge Questions

What are the benefits of cold plunging?
Regular cold exposure can reduce inflammation, boost circulation, improve mood and focus, speed up muscle recovery, and build resilience. Many people also report better sleep and a stronger immune response.

How cold do Ikotherm cold plunges get?
Our cold plunges are designed to reach temperatures as low as 3–5°C, ensuring an effective and refreshing experience.

How long should I stay in a cold plunge?
For beginners, 1–3 minutes is a good start. More experienced users often aim for 3–6 minutes. Always listen to your body, and consult with a healthcare professional if you have any underlying conditions.

Sauna Questions

What are the benefits of sauna use?
Heat exposure improves circulation, reduces stress, supports detoxification, enhances cardiovascular health, and promotes muscle recovery. Regular sauna use has also been linked to improved longevity.

What types of saunas do you offer?
We specialize in premium saunas designed for home, gym, and wellness use. Our saunas are built to deliver both relaxation and performance benefits with durable, high-quality materials.

How long should a sauna session last?
Most people spend 15–30 minutes per session. Beginners may prefer shorter sessions, gradually building up as they become more comfortable.

Purchasing & Installation

Do you ship across Europe?
Yes. We deliver to homes, gyms, and wellness spaces across Europe. Shipping options and costs vary by location and product size.

How difficult is installation?
Our products are designed for straightforward installation. Cold plunges typically require minimal setup, while saunas may need assembly and a suitable electrical connection. We provide detailed guides, and professional installation is available if needed.

Do your products come with a warranty?
Yes. All Ikotherm products are backed by a 5-year warranty to ensure peace of mind.

Health & Safety

Is cold exposure or sauna use safe for everyone?
Both are safe for most people, but those with certain health conditions (such as cardiovascular issues, pregnancy, or chronic illness) should consult with a healthcare professional before use.

How often should I use a cold plunge or sauna?
It depends on your goals. Many people use cold plunges 3–5 times per week and saunas 2–4 times per week. Some use them daily. The key is consistency and listening to your body.

Defective or Damaged Items

What should I do if my order arrives damaged or defective?
If your item arrives damaged or defective, please contact us immediately at support@ikotherm.com with your order number and photos of the product. We will arrange a replacement or refund at no extra cost to you.

Refunds

How would I receive my refund?
Approved refunds will be issued to your original payment method within 10 business days of processing your return. You will receive an email confirmation once your refund has been completed.